Questions, answered straight.
No sales call required. If it's not answered here, ask us directly.
Getting started
How long does setup take?
Most single-location businesses are selling the same day. Create your account, add your menu or products (or let us migrate them), connect a printer, and go. Our team helps at every step if you want it.
Can you migrate my data from my current POS?
Yes — migration is free on every plan. We move your menu, products, prices, recipes, and customer data from your current system or spreadsheets so you never start from zero.
Do I need training to use PlusOne?
Most staff learn the register in minutes — it is designed like the apps they already use. Onboarding guides and support are included, and demo mode lets new staff practice safely.
How does the free trial work?
14 days, full product, no credit card. If PlusOne is not for you, the trial simply ends — nothing to cancel, nothing to pay.
Hardware & reliability
Do I need to buy new hardware?
No. PlusOne runs on Android tablets, iPads, and the standard ESC/POS receipt printers, cash drawers, and barcode scanners you already own. Nothing is proprietary or locked to us.
Does PlusOne work offline?
Yes. Offline mode keeps you selling through outages — orders, kitchen tickets, and payments keep flowing on your local network, and everything syncs to the cloud when the connection returns.
What devices does the kitchen display run on?
Any Android tablet or iPad, mounted or on a stand. You can also use kitchen printers instead of screens, or mix both.
Can I access my business from my phone?
Yes. Your dashboard, reports, and stock levels work in any browser on any device — no separate app required.
Pricing & contracts
What does PlusOne cost?
Plans start at $19 per location per month — the lowest entry price of any full POS platform — with Growth at $49 and Business at $89. Annual billing saves roughly two months. Every number is public on the pricing page.
Are there setup fees or hidden charges?
No setup fees, no migration fees, no exit fees. You pay the plan price per location, and that is the software bill.
Do I have to sign a long-term contract?
No. PlusOne is month-to-month and you can cancel anytime. Annual billing is optional and discounted.
How does payment processing work?
Transparent, competitor-style flat rates — or keep your existing payment provider. Contact us for the current rate card in your country.
Data & security
Who owns my business data?
You do. Your sales, products, and customer data belong to you, and you can export them at any time.
How is my data protected?
Data is encrypted in transit and at rest, backed up automatically every day, and protected by role-based access controls for your staff.
What happens to my data if I cancel?
You can export everything before you go. We are confident enough in the product not to hold your data hostage.
Regions & compliance
Which countries does PlusOne support?
The United States, Canada, the United Kingdom, Ireland, the UAE, the wider GCC, and Pakistan — with local currency support and the right receipt formats in each market.
How are taxes handled in my country?
US sales tax, Canadian GST/HST, UK and Irish VAT, UAE and GCC VAT, and FBR-compliant receipts in Pakistan are built in — configured for your business during setup.
Can I run locations in different countries?
Yes. Each branch gets its own currency and tax configuration, while your consolidated dashboard shows the whole business in one view.
Answered everything? Try it yourself.
Free 14-day trial · No credit card · Works on your existing hardware